Enterprise Mobility Solutions and Field Service Management
Evolution in requirements for enterprise mobility solutions means it has never been more important for organizations to provide exceptional customer service, increase their competitive advantage, and reduce costs. Field service management solutions from TaskMaster provide an enterprise or legacy system with a seamless mobile gateway, enabling businesses to exchange real time information with their mobile workforce and give their field workers unprecedented on-the-go access to information. The TaskMaster enterprise mobility system can be integrated to a wide variety of back-end systems including Microsoft Dynamics, SAP, Oracle, and others. It does not replace your existing financial, asset maintenance or service system but instead gives you a tool for extending its functionality to the field.
An innovative enterprise field mobility suite from TBS Enterprise Mobility, TaskMaster eradicates the costs and inefficiencies associated with paperwork and drives consistent adherence to business processes. Intuitive, metadata driven electronic forms and selection lists result in high quality information being quickly entered in the field. Once this information is captured it can be transmitted via any wireless network to back-end office systems for immediate processing.
Real-time status alerts can instantly update field workers, headquarters or customers by text message or email, RFID or barcoding can rapidly identify assets. Satellite Navigation technologies can strategically plan journeys, reducing mileage and travel costs. TaskMaster functions equally well for a workforce of fifty or fifty thousand.
Open Door Technology strives to provide an exceptional customer experience and manage risk to ensure clients always achieve their business objectives. Industry-grade solutions combine with the latest mobile hardware to provide a versatile tool, which is capable of meeting any field force challenge.
The TaskMaster enterprise mobility platform enables businesses to radically improve the efficiency of their field workers, reduce the cost of processing information and improve customer satisfaction. Options are available for both in-house solutions and Software as a Solution (SAAS).
“..the customer can be invoiced immediately. We’ve calculated that this can save us between five and seven days. The reduction in debtor days alone provides our return on investment.” Chris Hayton, Furmanite
Mobilize your workforce with an enterprise mobility system
As TaskMaster is such a versatile solution, mobile workforce solutions can be provided across many sectors not only in Canada, but around the world. These include but are not limited to field service, manufacturing, fleet and automotive, local government, utilities, facilities management and construction. Field service management systems can now be rapidly deployed in a cost-effective process.
Increase productivity while saving money
The TaskMaster product suite enables companies in all sectors to radically enhance the efficiency of field workers, reduce the cost of processing information and improve customer satisfaction.
Being mindful of the field worker
TBS enterprise mobility solutions are designed with the field worker in mind. Information displayed on the field workers’ mobile devices is intuitive, easy-to-use and presented in a style which meets their needs. This results in quality, error-free information being quickly entered in the field environment.
TaskMaster is scalable and allows for multiple configurations and languages to be accessed and controlled from a central location or data centre. Therefore it can be deployed in multiple countries if needed.
For further detail on each portion of the TaskMaster product suite see the sidebar or below:
- Manage and control your own enterprise mobility solutions using our intuitive desktop interface
- TM Studio gives you the ‘hands-on’ ability to tailor workflows using mobile data, make changes to task processes and have those changes instantly reflected in the field
- The TM Alert System enables you to create a range of intelligent, event-driven alerts, delivered to your mobile workforce or customers by SMS text message or email
- Needing to return mobile devices to headquarters in order to reconfigure applications is a thing of the past thanks to TaskMaster Device Management and Security
- Critical to health and safety obligations and monitoring the progress of line field workers in remote location, Personnel Safety Locator (PSL) employs GPS technology to help protect your mobile workforce
- Secure PDA compatibility with TaskMaster Smart Client which ensures that TaskMaster works on the device of your choice