Guaranteeing your investment with Dynamics NAV (formerly Navision)
The closest thing to a guarantee when you implement complex financial systems such as Dynamics NAV or Navision, as it was formerly known, is when you invest in project management. The final result of a new system implementation or upgrade from Microsoft Dynamics NAV Canada depends heavily on the quality of planning and analysis.
Open Door Technology’s implementation methodology is based on a system developed by Navision Canada before Navision was acquired by Microsoft in 2002. The principles of that system are included in the Sure Step Implementation Methodology currently being provided by Microsoft to its partners.
Our system has changed accordingly and is based on a strong platform of project management to achieve three primary objectives – on time, on budget, and on spec. The use of the Microsoft implementation methodology has been developed to mitigate risk and ensure success.
Each project is carefully analyzed and divided into phases with attainable timetables. We then work as part of the joint project team to identify, allocate, and follow up on the detailed tasks necessary to complete the project.
All changes in scope are evaluated for their effect on timetable and cost. Any approved change must be tracked in an approved change order to ensure traceability and cost justification once the project is complete and variance analysis takes place.
The following are typical phases found in an implementation project. Some may run in parallel with others.
- 1. Concept/Planning
Gathering requirements, documentation of requirements, carrying out a fit gap analysis, and designing an implementation plan to match the client requirements to the Dynamics NAV software.
- 2. Project Management
Preparation and management of an Implementation Work Plan, manage client sign-off, participation in status meetings and finalization of project.
- 3. Development
Preparation of Document Design Specifications, coding, development testing, management of change orders and revisions, documentation of custom functionality, implementation testing, client testing and finalization of client sign-off.
- 4. Implementation
Preparation Implementation Checklist, implementation planning, creation and management of the Implementation Work Plan, implementation team training, installation of modifications, client testing, data conversion and client sign-off.
- 5. Training and Roll Out
End-user training, prepare required documentation, Go Live, client sign-off and post-implementation review.
- 6. Post Implementation Support
Support issues are logged in our online Help Desk and forwarded to the appropriate person for resolution. Support calls may be directed to the local or toll-free telephone numbers, submitted via fax, or emailed to our support email address or to a specific individual. The Help Desk also includes a knowledge base for customers to research their own issues.