Smartphones and tablets can now be used for field mobility tasks with TaskMaster Companion

February 1, 2012 – 8:30 am

Affordable workforce management reinvented with TaskMaster Companion, which allows management across Apple, Windows Phone, BlackBerry, and Android devices.

Calgary, AB, CANADA – February 1, 2012: Open Door Technology is excited to announce the availability of a new product in addition to the award-winning TaskMaster Enterprise Mobility Solution from TBS Enterprise Mobility. TaskMaster Companion can be used by any fieldworker on a wide variety of devices including smartphones and tablets.

TaskMaster Companion workflows can be now deployed on iPhones, iPads, BlackBerry, and Android devices in addition to the original Windows mobile devices, which allows organizations flexibility in creating field workflows for their employees.

Malcolm Roach, President of Open Door Technology, said “The deployment of a TaskMaster solution can be made even more effective now that organizations can utilize a wide range of devices for their field workers.”

“The flexibility of TaskMaster Companion will allow employees to chose from a variety of smartphones or tablets to suit their individual needs,” continued Roach.

Steve Reynolds, Managing Director of TBS Enterprise Mobility, commented: “We’ve innovated with evolving mobile technologies to create a framework for cross-platform solutions.”

“User experience was a key focus in developing TaskMaster Companion,” continued Reynolds. “It has resulted in a clean new design which complements the operating systems of all modern smartphones and tablet devices.”

“In today’s economy it’s increasingly challenging to justify high value solutions for low cost labour,” concluded Reynolds. “TaskMaster Companion gives businesses the chance to capitalize on technology which is already in place.”

TaskMaster Companion is an advanced tool which allows fieldworkers to conduct simple task-based work on smartphones and tablet devices which in turn can reduce infrastructure and hardware costs. The TM Studio workflow configuration tool offers organizations set-up and over the air deployment of workflow applications.

Suitable for data capture, market research and internal reporting, TaskMaster Companion can also be used to support:

  • Domiciliary care
  • Delivery and collection
  • Field service operations
  • Time and attendance
  • Temporary workers, self-employed staff and casual labourers
  • Market research or internal surveys

About Open Door Technology:

Open Door Technology has been integrating people, processes and technology since 1992. Now focused on delivering TaskMaster enterprise mobility services and Microsoft Dynamics® NAV (formerly Microsoft Navision) products and services, Open Door has become one of the top resellers and development partners in North America.

Malcolm Roach

403.777.2410

About TBS Enterprise Mobility:

TBS Enterprise Mobility produces innovative enterprise mobility solutions using the latest technologies available. Their current product range is unique in providing any enterprise or legacy system with a seamless mobile gateway, giving field workers unprecedented on-the-go access to information.


By Jenn Roach | Posted in News |

Rental Software Increases Productivity for Manufacturing and Rental Company: A Case Study

January 30, 2012 – 10:06 pm

Open Door Technology’s Rental Management Solution proves to be flexible enough for any industry. Their work with Proline Pipe Equipment Inc., manufacturer and supplier of specialized equipment for the oil and gas industry, highlights extreme functionality of the solution.

Dianne Zawortny, Controller at Proline Pipe Equipment Inc. says, “The rental management solutions out there just didn’t have the flexibility for our industry. With Open Door Technology’s Rental Management Solution, we now have a product that’s so flexible; we can manage any situation that comes up.”

Once Proline implemented Open Door Technology’s Rental Management solution, they “never looked back”. They now have the information they need as well as adaptable functionality to run their business efficiently.

Dianne Zawortny says, “Open Door Technology’s Rental Management solution has been a hit since the day it went live. Users are impressed and it’s been easy for them to adapt to. We absolutely love it.”

Proline Pipe Equipment Inc. is now experiencing the following benefits:

  • Effectively manage case by case scenarios. For example, Proline customers may lose equipment but then find it and want to return it. ODT’s Rental Management solution is set up to manage these case by case scenarios so inventory is always accurate and Proline staff is always up-to-date.
  • Quicker and more reliable invoicing. Proline now bills daily, creating a more constant cash flow and helping to ensure Proline gets paid on time.
  • Access to real-time information. Dianne Zawortny says, “Having access to information is what it’s all about and has helped us do our jobs right, make better decisions, and serve our customers in a timely and efficient manner.”

About Open Door Technology’s Rental Management Solution

Rental Management brings all the disconnected areas of business together and consolidates them on one common platform. Investing in a single system eliminates multiple points of data entry as information is shared across one database. Users can finally access the information a company needs in a real-time environment.

About Open Door Technology

Open Door Technology has been partnering with mid-market organizations since 1992 to develop and imple­ment integrated business management systems. Open Door is known as an industry leader in business process management and product development and is a Microsoft Dynamics Gold Partner.

Case Study: Rental Management Solution for Proline Pipe Equipment Inc.

Contact:

Malcolm Roach, President

mroach@opendoor.ca

403.777.2410


By Jenn Roach | Posted in News |

Jet Reports Training for Beginners

January 27, 2012 – 10:52 pm

Back by popular demand – Jet Reports Training for Beginner Designers!

We are offering Jet Reports training for beginner designers all from the comfort of your own desk. This two day, three hours per day web training is intended as a overview for those new to Jet Reports or as a refresher for those who want to brush up on the basics of designing reports for Microsoft Dynamics NAV.

When: Two half days, Monday, March 19, and Tuesday March 20, 2012 at 9:00 am – 12:00 pm MT

Cost: $400 per person

Where: Your own desk

Instructor: Christian Roach, Jet Certified Trainer and Professional

System Requirements: PC – Windows 7, Vista, XP or 2003 Server; Mac – Mac OS X 10.5 or newer

Registration: Registration will be open soon, please check back here for further information on how to register and submit payment.


By Jenn Roach | Posted in Events |

New Account Manager and Partner Welcomed to Open Door Technology

January 23, 2012 – 9:06 pm

Open Door Technology is pleased to announce the promotion of Christian Roach to the position of Account Manager and Partner. Mr. Roach has worked with Open Door Technology with the implementation of financial management and ERP systems since 1996.

Mr. Roach has extensive experience of working with clients to both design and implement technical solutions. As Account Manager, Mr. Roach will work with businesses to help refine their business processes and ensure organizations are receiving the maximum value from their systems.

“Mr. Roach has always had an interest in technology innovations and we look forward to have him bring that skill on a full time basis to our customers,” Malcolm Roach, president of Open Door Technology said.

Christian Roach said of this promotion, “I am looking forward to my new role of Account Manager and being able to work closer with organizations to harness systems to further their business. We are currently developing several exciting processes, which will increase the efficiency and value of our customer’s current systems.”

About Open Door Technology

Open Door Technology has been integrating people, processes and technology since 1992. Now focused on delivering Microsoft Dynamics® NAV (formerly Microsoft Navision) products and services as well as Dynamics CRM and TaskMaster Enterprise Mobility, Open Door has become one of the top resellers and development partners in North America.


By Jenn Roach | Posted in News |

New VP of Operations and Partner Welcomed to Open Door Technology

January 23, 2012 – 9:03 pm

Open Door Technology is pleased to announce the promotion of Wilton Damas effectively immediately to the positions of VP of Operations and Partner. Mr. Damas has been with Open Door Technology since January 2010 and previously held the title of Director of Operations.

Mr. Damas holds a MBA and is a certified project manager with the designation of a Project Management Professional (PMP). He has previously worked as a senior project manager for international organizations such as Microsoft, Dell, Renault, and Sony. As well, he has had significant experience in managing large IT organizations.

President of Open Door Technology, Malcolm Roach says “Mr. Damas has demonstrated an excellent aptitude for managing technical service groups. We are very excited to have him on board as an integral part of our organization.”

Wilton Damas said “I am excited for this new opportunity to be involved with Open Door Technology on a deeper level. I am looking forward to partnering with a business I see as becoming well known for their excellence in services and product offerings.”

About Open Door Technology

Open Door Technology has been integrating people, processes and technology since 1992. Now focused on delivering Microsoft Dynamics® NAV (formerly Microsoft Navision) products and services as well as Dynamics CRM and TaskMaster Enterprise Mobility, Open Door has become one of the top Microsoft Dynamics resellers and development partners in North America.

Malcolm Roach, President
mroach@opendoor.ca
403.777.2410/877.777.7764


By Jenn Roach | Posted in News |

Enterprise Mobility Solution Overview

November 30, 2011 – 8:20 pm

The TaskMaster enterprise mobility system from Open Door Technology helps organizations save thousands of dollars annually by improving a field worker’s workflow and allowing them to have access to real-time information.


By Jenn Roach | Posted in News |

Cut Paper, Chop Costs – Field Mobility Solutions Increase Your Bottom Line

November 14, 2011 – 6:00 pm

Join us for our upcoming webinar on November 30, 2011 at 9:00 am MT and see how a mobility solution addresses common challenge areas for corporations including:

Paperwork Challenge: Paper is easily lost, so why not eliminate it? For organizations with multiple and remote locations the process of organizing paperwork to be sent out and received back in a timely manner can be quite challenging.

Duplicate Data Entry Challenge: Field workers fill out paperwork away from the office and then send the information back to the office to be entered into payroll, invoicing, safety tracking, and asset maintenance. The potential for errors and timing problems with payroll and invoicing is significant.

Invoicing Challenges: Paper field invoices have great potential for error because of the manual calculations required and missing line items. A delay in getting tickets may delay invoices up to 60 days.

Staff Efficiency: Communication between the office and field workers relies on telephone or email which can result in lost information or delays in getting job information. The head office does not have the ability to track progress automatically throughout the day or know where their workers are.

A mobility solution from Open Door Technology can address all of these challenges and more. Join us for a webinar to see how a field mobility solution will revolutionize the way you do business.

Register Today


By Malcolm Roach | Posted in Events |

Mobility for the Oilfield

November 14, 2011 – 5:11 pm

Are you tired of taking several weeks to get your tickets back from the field before you can issue invoices to your customers? Do your field tickets get lost between the worksite and the office? Ever wish you had more and higher quality of staff for both the field and your office?

For oilfield service companies, it can be a painful experience to try to track and manage a mobile workforce while maintaining profitable workflow processes. If you answered yes to the questions above or if you experience challenges such as tracking field workers, field paperwork management, or accurately and timely invoicing, it may be time for you to research a mobility solution.

Join us on Tuesday, November 15, 2011 at 9:30 am for an informative webcast on how a mobility solution can revolutionize the way you do business. We will be hosting more webinar sessions due to popular demand. Please check back here for additional dates.

You will learn:

  • How to make your staff more productive
  • How to eliminate field paperwork
  • How to get your invoices out within 24 hours
  • How to only enter your data once

By Jenn Roach | Posted in Events |

Most Effective Salespeople: Part 2 The Challenger

November 4, 2011 – 7:26 pm

The Challenger closes more business in complex sales cycles than ALL of the other types of salespeople combined.  In part one I discussed how a salesperson who relies on relationship building may not necessarily add value in a complex sales cycle.  This also applies in an economic downturn where potential customers are looking for any advantage they can get.  In their book to be released on November 10, 2011, “The Challenger Sales: Taking Control of the Customer Conversation”, Matt Dixon and Brent Adamson go into this in more detail.  The book was a reaction to the question of why the best salespeople utilizing time-proven tactics were not winning deals.  The study of salespeople led to five different profiles – the Relationship Builder, the Lone Wolf, the Problem Solver, the Hard Worker, and the Challenger.  The Challenger is the debater who is constantly challenging the customer to think about his organization or problem in a new way.  The result in an insight into the customer’s business that is of far more value than just a relationship.  While the relationship gets you in the door, the salesperson has to have more to offer – he needs respect more than he needs to be liked.  An important point coming out of the study is that challengers can be made and do not have to be born that way.


By Malcolm Roach | Posted in News |

3 Reasons why Change Management matters to ERP projects

October 21, 2011 – 2:34 pm

It is tempting to think that everyone will just “get” the new ERP system and everything is fine.  The reality is that next to project management, change management is one of the biggest project killers out there.  The success of the project will depend heavily on how the people buy into the project.  Here are three reasons why this becomes a problem.  First, the people making the decisions are often not the ones who have to implement and use the system.  This can lead to a mismatch of the new system to the actual requirements but also prevents the key stakeholders, the users, from taking ownership of the process.  Secondly, there are often serious personality differences between the decision-makers and the end users, who tend to be very detail-oriented while the people picking the new system are focused on making changes to gain improvements.  That difference leads to communication and other problems.  And the final reason is that people under-estimate the time it takes to learn the new system and how long it will take those detail-oriented people to feel comfortable.  Until they understand exactly how they are going to do their job and get their information, they are going to be uncomfortable.  And that usually takes a minimum of three months.  I cannot stress enough the importance of solid end user training and user acceptance testing.  In conclusion, make sure that your ERP selection and planning processes include the very key element of Change Management and your end users.


By Malcolm Roach | Posted in News |